Data subject access requests (DSAR) services

Streamline your DSAR response

Outsourcing DSARs is the ideal solution for organisations that lack the necessary in-house knowledge, frequently handle complex DSARs or simply don’t have sufficient resources to respond.

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Reducing risk through outsourced DSAR support

DSARs can prove burdensome for an organisation to handle, occupying valuable time and resources. And let us remember too that data subject rights are an important part of many privacy regulations and should not be treated as simply a tick box exercise but handled with due care and diligence.

Whilst at first glance, a DSAR may seem straightforward, this is not always the case.  Our outsourced service reduces your risk whilst also providing reassurance that the process is being managed efficiently and effectively.

Read on to learn more about our outsourced DSAR services, what we provide and how your business benefits.

Act Now – and talk to us about outsourced DSAR support

Benefits of our service

  • Highly cost effective
  • Build trust with your employees, clients and stakeholders
  • Reduction in regulatory and reputational risk
  • Immediate access to a designated specialist on a confidential basis
  • Reassurance that processes are aligned with best practice
  • Strong track record of handling tricky or complex DSARs
  • Timely and efficient advice (response within one working day)
  • Frees up your resources to work on other priorities

For organisations that lack the necessary in-house knowledge to respond, simply don’t have the resources available or occasionally receive complex data access requests, outsourcing to experts can help improve data subject trust and reduce the risk of compliance failure.


What is a DSAR?

Data subjects have the right to know that an organisation is processing their personal data and may request a copy of such personal data.

A data subject access request, sometimes referred to as a subject access request or a SAR is a request made by an individual to access the personal information that is held by an organisation. 

The data subject access request will ask for some or all of the following:

  • What personal data an organisation holds about the individual
  • How the organisation uses this personal data
  • Who the data is being shared with
  • Where the data came from.

An individual is only entitled to their own personal data, and not to information relating to other people (unless the information is also about them, or they are acting on behalf of someone).  

The subject access request can be made verbally or in writing, including on social media. 

DSARs must be fulfilled without delay and the time.  Under some legislations, the organisation can extend the time limit by a further two months if the request is complex or if the same individual has made a number of requests.

Reduce complexity

Important questions often arise as part of the process to manage and respond. What if the requested records contain special category data? What if the requested records contain the personal data or a third party in addition to the data of the individual?

Some DSARs are by their very nature more complicated. Having the right experience, knowledge and tools can be essential in order for an organisation to respond within the stipulated time frame.

For organisations that lack the necessary in-house knowledge to respond, simply don’t have the resources available or occasionally receive complex data access requests, outsourcing to experts can help improve data subject trust and reduce the risk of compliance failure.

We also review your current practices and see if there are ways of making some elements of the process automated depending on the technology you use or allow your employees access to their data at all time, building trust and maybe reducing the number of requests or the resources involved.

Act now - talk to us about our outsourced DSAR service

Managing risk

Data protection is a complex topic and comes with significant regulatory risk. At the time of writing, there are over 130 countries around the world that have introduced data protection regulation. These data protection laws prescribe a range of rights that are available to data subjects, but with discernible differences. 
One important area of distinction is the way in which data subject requests are handled. Complying with the GDPR for data subject access rights does not mean an organisation will be compliant with the requirements specified under other data privacy regulations. Brazil’s data protection law for example stipulates a much shorter deadline of a mere 15 days from the date of receipt of the request. What classifies as personal data also varies between regulatory regimes with certain data protection regulations making very specific demands regarding the manner in which organisations respond and the way the information is presented.
Organisations operating globally need to be confident that they have a clear understanding of the local market requirements for data subject access requests in each and every country in which they operate as well as the capability and capacity to manage and handle these requests. 

Why use our service instead of hiring someone?

All we do all day every day is privacy. All of our team are constantly keeping up to date with best practice and have on average two hours of relevant training a week.

We are presented with many situations that are able to end up relying on exemptions - we understand when these can be used having liaised with regulators across multiple industries.

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Supporting strained resources

Managing DSARS can be resource-intensive at a time when your team has other priorities to deliver. Using our outsourced service means you have immediate access to one of our subject matter experts. Our specialists are ready to step in, take control and drive the process to ensure the response is handled efficiently and meets the legislative requirements as well as the mandatory deadline. 
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Building trust

Our experts advise on the management of the DSAR as well as the engagement with the data subject. Such support can prove invaluable in those rare occasions where there is a need to de-escalate a contentious situation. 

Knowing that effective communication is critical to build trust, our specialists use plain, jargon-free language and clear explanations that strengthen customer relationships.

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Streamlined process

With our support and guidance, we mitigate the work required to satisfy the request by focusing the search efforts and confirming precisely what needs to be redacted, ensuring the response is delivered within the required timeframe. Or we can manage the redacting process from start to finish.

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Global expertise

Our team is accustomed to handling DSARs across different regulatory regimes. We provide complete reassurance that the process follows the legislative requirements and meets the agreed response time. 

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Best practice

Our processes are robust. Where relevant to improve the efficiency of your DSAR process, we advise on relevant e-discovery tools and other software. We can also help you implement appropriate redaction methods to avoid disclosing third-party data in DSAR responses. 

How does it work?

We offer a flexible service that can be tailored to the specific need of your organisation. We can manage specific one off DSAR requests or work on a retainer basis where you outsource all, some or just occasional DSARs to us as required. Our service can be end-to-end service meaning we manage the entire process or we can provide an advisory and oversight service on certain aspects such as redaction.

When you receive a DSAR for which you would like our support, we will make a resource available to you within one working day.

Act now - talk to us about out outsourced DSAR service


Resources to download

10-minute guide: The Data Protection Officer

A brief overview of the duties and responsibilities of those who ensure compliance with data protection law

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Helping manage your data protection whilst meeting all regulatory requirements.

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About Securys


A specialist data privacy consultancy with a difference

We are not a law firm, but we employ lawyers. We’re not a cybersecurity business but our staff qualifications include CISSP and CISA. We’re not selling a one-size-fits-all tech product, but we’ve built proprietary tools and techniques that work with the class-leading GRC products to simplify and streamline the hardest tasks in assuring privacy.


Certified and accredited

We're corporate members of The International Association of Privacy Professionals (IAPP) which is a resource for privacy professionals globally. A not-for-profit organisation, the IAPP offers a full suite of educational and professional development services and is the leading provider of  privacy certifications. All our consultants are required to obtain one or more IAPP certifications.

We’re also ISO 27001 and 27701 certified and have a comprehensive set of policies and frameworks to help our clients achieve and maintain certification. Above all, our relentless focus is on practical operational delivery of effective data privacy for all your stakeholders.

Act now and speak to us about our outsourced DSAR services.

Our relentless focus is on the practical operational delivery of effective data privacy for all your stakeholders.

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