Reach for the helpline

Data protection, cyber-security, regulation, PCI-DSS, GDPR, ISO27001, governance... There's a lot to know

There's more regulation every month, and more news stories about organisations that have got it wrong. The cyber-criminals are more and more sophisticated, and everyone is trying to sell you some piece of technology that will make your life better- or introduce more risk into your environment.

We're right there at your fingertips

When it comes to privacy, you can easily get lost in a blizzard of terms, acronyms, and codes. How do you keep on top of it all? Where can you turn for advice? Our helpline is the best place to go learn about your responsibilities and best practice.

How it works

You pay a fixed monthly fee based on your organisation's size, number of data subjects and nature of your data processing. Use of the helpline is unlimited, although there are some fair use conditions. We give you guaranteed response time and ensure that all queries are answered by an appropriately qualified expert.

You can call us for advice and guidance or use our online form and knowledge base. We're happy to act as back-up for your internal team or be on the front line dealing with internal queries.

What else do you get?

All helpline customers receive our monthly update newsletter with analysis of changes in regulation and compliance, tips for improving your security and - if you've licensed our policy framework- suggested updates to policies and procedures. You also get priority access to our consultants for project work like policy drafting and preparation of regulatory documentation, and early bird rates on training courses.

We can help

Our helpline is your one-stop shop for assistance with all aspects of data protection, cyber-security, compliance and governance. Our experts can answer your questions, advise you on tricky issues and support you in dealing with regulators, partners and data subjects.

Data Protection

GDPR/UKDPA readiness reports and compliance dashboards. Review and drafting of policy documentation.

Creation of procedures including DSAR, DPIA review. Staff training in GDPR/UKDPA and PECR compliance.

Cyber-Security

Cyber-readiness reports and dashboards. Security auditing and penetrations testing. Supplier reviews, technology selection and tendering. Security awareness training for staff and management.

Governance

Board-level advice and guidance on information security. IT management review and preparation or revision of IT and security reporting to boards, trustees and governors. One-day and multi-day governance training for execs/non-execs.

Certification

PCI/DSS compliance programmes including QSA liaison, programme management and execution. ISO27001:2013 and CyberEssentials implementation including preparation of ISMS and auditor liaison.

Additional resources

Assisted compliance

Struggling with the compliance workload?

Our assisted compliance service builds on our helpline service. We reduce the burden on your team.

Training

Get privacy and security training for your people

We believe a good understanding of privacy is key to getting data privacy right. We provide a wide range of training options to help SMEs, charities and schools deliver effective privacy training.

Health check

Know where you stand on privacy, cyber and compliance

A first step in improving data privacy is to commission an assessment of your organisation’s preparedness. Would a health check be relevant for your organisation?

DPO as a service

Assurance that personal data is safe with your organisation

Ensuring personal data is protected can be challenging for organisations which rely on an inexperienced or volunteer workforce. We can help.

Consulting

Here for when you need outside insight

Struggling with a new challenge? Not sure who can help? We provide specialist consulting advice at discounted rates for charities and start-ups.

Ready to take the next step?

Fill out our contact form if you'd like a conversation about your needs and challenges and how we might be able to help. If you ask us to come to a meeting, we promise to bring biscuits.